Did you know you can contact your GP Practice Online?
Use Patchs to get health advice, answer questions on medication, request a fit note and lots more.
There are many ways to book an appointment with us.
Booking an appointment
Request an appointment by telephone
Our trained receptionists will ask you some questions to confirm the right person you need to speak with and when they are available. The telephone lines are very busy at 8am and you may need to wait for your call to be answered. The best way to get an appointment with a GP is to complete a detailed Patch message.
Request an appointment at the surgery
Patients can come into the surgery to book or change appointments with a nurse or healthcare assistant. They can also change their appointments with a GP.
Get our address and access information hereBooking a routine appointment
Request a routine appointment online
SystmOne
Use our online system to book an appointment up to four weeks in advance.
If you would like to understand more about our online system, please read more here.
Manage your health onlineNHS App
Use your NHS account (through the NHS website or NHS App) to book an appointment in advance.
At the surgery
Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
By telephone
Our reception team are available for calls:
Monday to Friday from 8am – 6:30pm
Our trained receptionists will ask you some questions to confirm the right person you need to speak with and when they are available.
By the NHS e-Referral sService
If you have been referred to a hospital or clinic through the NHS e-Referral Service, booking your appointment online is easy, safe and secure.
You’ll need:
- the booking reference number stated on your booking letter
- the password or access code you were given by the person or organisation that referred you (for example, your GP practice)
If you have been referred but don’t have your booking reference number or a password or access code, please contact the person or organisation that referred you.
Please visit this link for how to:
- check your appointment details
- change your appointment
- cancel your appointment
- cancel your referral
For more information, read about what happens when you’re referred.
How to choose your hospital or clinic:
In some cases you’ll have more than 1 clinic or hospital to choose from. The list of options will be the same if you book online or over the phone.
Before you select your clinic and appointment slot, consider all the options.
For example:
- How long do I have to wait for my first appointment?
- How quickly can I start my treatment?
- How far away is the hospital or clinic?
In most cases you have the legal right to choose the hospital or service you’d like to go to.
This will include many private hospitals, as long as they provide services to the NHS.
Learn more about your choices in the NHS.
What to do if you haven’t been referred yet
If you want to be seen at a hospital or clinic, you’ll need to speak to your GP.
They’ll help you decide what care is best for you and make any necessary referrals.
Frequently asked questions
How can I cancel an appointment?
To cancel your appointment:
- using the online system – SystmOnline (SystmOnline Login (tpp-uk.com) )
- phone us on 020 7286 6464, Monday to Friday from 8.30am to 6.30pm
Please enquire at reception if you do not have access to our Online Services.
Let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Can I get an appointment on evenings or weekends?
You can book an evening or weekend appointment in one of our Enhanced Access Hubs. Contact us online or via telephone to make an appointment.
Details of the hubs are below:
South Westminster Centre for health
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30pm-8pm on weekends and 9am-4pm Saturdays
Weekdays 13.30pm – 18.00pm
The Connaught Square Practice
41 Connaught Square, St Georges Field, London, W2 2HL (nearest tube: Marble Arch) 6.30-pm – 8pm on weekdays and 10am-5pm on Saturday
Weekdays 14.00pm -18.30pm
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays
You can book an afternoon, evening or weekend appointment in one of our Enhanced Access hubs. Contact us online or via telephone to make an appointment.
- South Westminster Centre
- Lisson Grove Health Centre
- St Johns Wood Medical Centre
Details of the hubs are below:
South Westminster Centre for Health
St Georges House, 82 Vincent Square, London, SW1P 2PF (nearest tube: Pimlico)
6.30-8pm on weekdays and 9am-4pm on Saturdays
41 Connaught Square, St George’s Fields, London, W2 2HL (nearest tube: Marble Arch) 6.30-8pm on weekdays and 10am-5pm on Saturday
A remote telephone clinic also operates during weekdays 6.30pm-8pm and 9am-5pm on Saturdays.
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
What if I need help with my appointment?
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond;
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
- if you need an interpreter;
- if you have any other access or communication needs.
Cancelling or changing an appointment
We do understand that sometimes you may forget your appointment, or that other important incidents happen and that you sometimes no longer need the appointment. We ask that if you cannot attend appointments for any reason please inform us as soon as possible.
You can telephone us on 020 7286 6464, cancel via SystmOnline. Please enquire at reception if you do not have access to our Online Services.
Please let us know well in advance if you cannot make your appointment so that it may be allocated to another patient.
Home visits
Whenever possible we ask you to come to the surgery for appointments as we have full access to your records and to treatment facilities. You can usually be seen sooner if you can come to the surgery as we can see three or four patients in the surgery in the time it takes to do one home visit.
If you are too unwell to come in please try to phone before 11:00am. If you are unsure whether you need a visit, reception can arrange for you to get advice from one of the doctors. If the doctor feels your problem would be appropriately dealt with in the surgery then you will be offered an appointment and the home visit request declined.
Please note that the timing of a visit cannot be guaranteed.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond;
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email;
- if you need an interpreter;
- if you have any other access or communication needs.
What type of appointment will I have?
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
What walk-in centres are available locally?
Soho NHS Walk-in Centre provides a range of walk-in services, including minor injuries (sprains, bites, minor burns, ear irrigation), contraceptive advice and emergency contraception.
Please note:
- Children under 16 are not seen in the walk-in Centre
- Pregnant women are not seen in the walk-in Centre
- Emergency contraception is provided for all ages
- Contraception and other family planning services are not provided
Soho NHS Walk-in Centre
1 Frith St,
Soho,
London,
W1D 3HZ
Phone: 020 7534 6500
Urgent Care Centres
What are Urgent Care Centres?
Urgent Care Centres treat a variety of conditions that are too urgent to wait for a GP appointment (usually 48 hours) but do not need emergency treatment at an A&E.
The centre treats minor injuries and illnesses that require urgent treatment including:
- Minor illnesses
- Cuts and grazes
- Minor scalds and burns
- Strains and sprains
- Bites and stings
- Minor head injuries
- Ear and throat infections
- Minor skin infections/rashes
- Minor eye conditions/infections
- Stomach pains
- Suspected fractures
Where’s my nearest UCC?
St Mary’s Hospital
Praed Street,
London,
W2 1NY
Phone: 020 3312 6666
What are Additional Access hubs?
Patients contacting us with acute medical needs can now be referred to six Additional Access hubs. It means that the patient will have a face-to-face appointment on the same or next day (depending on booking time).
These hubs take place in different GP Practices across your local area, including within our practice: Paddington Green Health Centre, Lisson Grove Health Centre, St Johns Wood Medical Practice, Marylebone Health Centre, Third Floor Lanark Medical Centre and the South Westminster Centre. Patients will be seen by a GP or Advanced Nurse Practitioner.
Appointments will be triaged by our team based on need via the usual methods for booking an appointment. You do not have to accept an appointment at one of the Additional Access hubs.