Maida Vale

Medical Centre

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Managing your health online (online services)

Find out how to use our online services to request a sick note or medication or ask for GP advice

We use online platforms, apps and websites to make managing your health easier.

Find out more about them and how to sign up below.

What is an online consultation tool?

An online consultation tool helps patients beat the morning rush by submitting their request online. Patients can use it to submit medical or administration requests.

Patient Triage is Accurx’s online consultation solution, allowing patients to contact their practice via an online form. It replaces Patchs.

Do not use Patient Triage for medical emergencies. Call 999 instead. Find out more about when to call 999

Please watch the video to learn more about using Patient Triage. You can also Visit Patient Triage page.

How do you use Patient Triage?

Patient Triage FAQs

Once you submit your request, it will be dealt with by a trained triaging team.

A healthcare professional may call you or want to see you in person. Please answer the questions with as much detail as possible when submitting your request.If we require more information from you, we may reply asking for additional information.

When using Accurx’s products and services, the Healthcare Organisations retain their responsibilities as Data Controllers. Accurx acts as the Data Processor in line with its Data Processing Agreement.

Accurx has completed NHS England’s thorough assurance process so they can be bought/used by healthcare organisations in England. They comply with the high data privacy/security and clinical standards set in NHS England’s Digital Care Services Catalogue.

Accurx has successfully completed NHS Data Security and Protection Toolkit assurance (under NHS ODS code 8JT17), and both the Cyber Essentials and the Cyber Essentials Plus* certification.
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​It is also ISO27001 certified.

You can find step-by-step instructions on using the NHS App here: Patient Support: How to access the NHS app | Accurx Help Centre

What is SystmOnline?

SystmOnline is an online system that you can use to manage prescriptions and access your patient record online. To gain access, please contact the Practice reception.

These online services are as safe as online banking as long as you keep your passwords secure, and you can access these services 24 hours a day, seven days a week. 

To gain access, please contact the Practice reception.

Contact the Practice to register

How to sign up 

You will need to have a username and password created for you, before you can use our online services. 

In order to sign up for online services, simply come into the practice and fill in our ‘Register for Online Services’ form, and we will issue you with login details. 

  • For online access to book appointments, you will not need to bring identification. 
  • For online access for repeat prescriptions and your medical records, you will need to bring one form of identification. 

 Forms of identification accepted are: 

  • Passport and/or Birth Certificate 
  • HC2 certificate 
  • Mortgage Agreement 
  • Utility Bill 
  • Driving Licence 
  • Hostel registration/mail forwarding letter 

What is the NHS app?

You can use the NHS app to do things like book routine appointments and check test results.

This app enables you to access your patients records via your computer or mobile phone and enables you to see vaccination history, order repeat prescriptions, test results etc.  

Find out more and sign up to the NHS app
Video explaining the NHS app