How to order your repeat prescription
You can order your repeat prescriptions via SystmOnline on a computer, ipad or a phone app. The surgery will give you a log in and password to access this.
Please contact us if you need to access your NHS account or our online system.
Contact usIn Person:
Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and drop this into the surgery. Please do not order any medications you do not need.
By post:
If a stamped and addressed envelope is supplied, your prescription can be returned via Royal Mail. Find our postal address.
Note: You can only request medication where a repeat prescription has been authorised by one of our clinicians.
We cannot issue medication requests or changes from other healthcare providers until we have received documentation and this has been reviewed by one of our clinicians.
There may be times when a requested medication is deemed not to be appropriate or needs review prior to being issued. This decision is made by a clinician.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed, you may be asked to make an appointment before your medication can be issued.
Collecting your prescription
Nominate a pharmacy
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
Collecting your prescription
You can usually collect your prescription from the pharmacy 48 hours after you have ordered it.
Change your pharmacy
You can change your nominated pharmacy at any time:
- using our online system:
- At your GP practice
- At any pharmacy that accepts repeat prescriptions
If you get regular prescriptions, the Electronic Prescription Service (EPS) may be able to save you time by avoiding unnecessary trips to your GP. EPS makes it possible for your prescriptions to be sent electronically to the pharmacy or dispenser of your choice.
Choosing a pharmacy or dispensing appliance contractor to process your EPS prescription is called nomination. This means you’ll no longer have to collect a paper repeat prescription from your GP practice – instead, you can go straight to the nominated pharmacy or dispensing appliance contractor to pick up your medicines or medical appliances.
For more detailed information, download the EPS patient information leaflet or watch this video:
Asking questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works,
how and when to take it, possible side effects and answers to
your common questions.
Frequently asked questions
What does it mean if you ask to do a medication review?
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
How much do prescriptions costs?
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.64
- 12-month prepayment certificate (PPC): £116.60
- 3-month PPC: £31.25
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line: 0845 850 0030
- General Public: Buy or Renew a PPC on-line
There is further information about prescription exemptions and fees on the NHS website
Find out more about prescription charges (nhs.uk).
What should you do with old medicines?
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
Can I get a private prescription?
A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. A prescription is a legal document for which the doctor, who has issued and signed it, is responsible. A doctor you see privately is unable to issue an NHS prescription.
The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it. Our fee for issuing patients with a private prescription is £15.
What do pharmacists do?
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
• coughs
• colds
• sore throats
• tummy trouble
• aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.